Jitabet Privacy Policy

1 Introduction

jitabet (hereinafter referred to as "we", "the platform", or "the company") is an internationally licensed online gaming and betting platform operated specifically for users in Bangladesh. We believe every member has the right to control their personal data, and protecting that right is our responsibility.

This privacy policy is written in plain language so you can clearly understand what we do — and do not do — with your data. Our goal is complete transparency.

jitabet-'s privacy policy is built in compliance with the international GDPR (General Data Protection Regulation) and applicable legal standards. We implement the highest technical and administrative measures to keep your data secure.

2 What information we collect

jitabet Only the information genuinely needed to provide our services is collected. We do not gather data beyond what is necessary.

2.1 Identity Information

• Full Name & Date of Birth
• National ID (NID) or passport number (for KYC verification)
• Email address and mobile number
• Current Address

2.2 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, etc.)
• Transaction History & Amounts
• Deposit & Withdrawal Records

2.3 User Activity Data

• Gaming & Betting History
• Login Times & Browsing Patterns
• Device type, operating system, and IP address
• Records of conversations with the support team

3 How We Collect Information

jitabet Information is collected through various methods. You should be aware of how each one works.

• Directly Provided: You provide information directly when completing the registration form, uploading KYC documents, or contacting support.
• Automatically Collected: When you use our site or app, information is collected through cookies, log files, and tracking technologies.
• Payment Processors: Transaction data is received from payment gateways when deposits and withdrawals are processed.
• Third-Party Verification: For KYC and identity verification, your information is verified through trusted third-party verification agencies.

4 How Your Information Is Used

jitabet Your data is used only for specific, legitimate purposes. Details are provided below:

• Account management: To create, verify, and maintain your account.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To address your questions, complaints, and support requests.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To identify problem gambling behavior and provide the necessary support.
• Service Improvement: To analyze user behavior and improve your experience.
• Legal compliance: To meet regulatory requirements and comply with legal obligations.
• Promotional Communications: To send you offers and updates only with your consent.

5 Data Sharing Policy

jitabet Your personal data is never sold. However, limited information may be shared with trusted partners in specific circumstances:

5.1 When Information Is Shared

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, or Rocket to complete transactions.
• KYC verifier: Your information may be shared with licensed verification providers for identity checks.
• Legal obligation: We may be required to disclose information in response to a court order or a lawful request from a regulatory authority.
• Technology Partners: Hosting and security providers may access limited technical data to operate the site.

5.2 When Information Is Not Shared

• To advertisers or marketing companies
• On any other gaming or betting platform
• For any commercial purpose without your consent

All third parties we work with are contractually required to comply with our privacy standards.

6 Data Protection Measures

jitabet We use cutting-edge technology to protect your data. Our security framework operates across three layers:

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transmissions
• AES-256 encryption — for data stored in the database
• Two-factor authentication (2FA) — for administrative access
• Regular penetration testing and security audits
• Firewall and DDoS protection measures

6.2 Administrative Safeguards

• Only authorized personnel may access your information
• Staff receive regular data protection training
• All data access logs are retained

6.3 Physical Safeguards

• Servers are housed in secure data centers
• 24/7 security monitoring is continuously active
• Regular backups stored at separate, secure locations

7 Data Retention Period

jitabet Your data is retained only for as long as needed. Retention periods vary depending on the type of data:

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8 Cookie Policy

jitabet uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use the following types of cookies:

8.1 Essential Cookies

These cookies are essential for the site to function properly. They are required for login sessions, security checks, and core functionality, and cannot be disabled.

8.2 Analytics Cookies

These cookies help us understand which pages are used most and where issues occur. All such data is kept completely anonymous.

8.3 Preference Cookies

This cookie is used to remember your language preference, theme, and other settings.

9 Your rights

jitabetAs a member of -, you hold several important rights over your personal data. We are committed to honoring each of these rights in full.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

10 Minor protection

jitabet Registration or use of our services by anyone under the age of 18 is strictly prohibited. We take the protection of minors' data very seriously.

• Age verification is mandatory at the time of registration.
• Date of birth is confirmed as part of the KYC process.
• If an underage account is detected, it is immediately suspended and the associated data is deleted.
• If you believe your child has registered on our platform, please contact us immediately.

11 International data transfers

jitabet As an international platform, your data may in some cases be processed on servers located in other countries. When this occurs, we ensure that:

• Countries to which data is transferred have adequate data protection laws in place.
• Strict data processing agreements are in place with all recipient organizations.
• Standard Contractual Clauses (SCC) are followed for international data transfers.
• 256-bit encryption is maintained across all operations.

12 Contact

For any privacy-related questions, complaints, or requests to exercise your rights, please contact our Data Protection team:

• Email: [email protected]
• Support Page: Visit the FAQ page
• Response Time: Typically within 72 hours

13 Policy Updates

jitabet We reserve the right to update this Privacy Policy at any time. For significant changes, we will notify you in advance via email or a notice on the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page periodically.